Effective date: 16 July 2026
This Refund Policy applies to payments for customised professional and digital services supplied by CapeFrisco cc (“CapeFrisco”, “we” or “us”). CapeFrisco does not sell merchandise to which a product-return process would apply. Any refund rights available under applicable law continue to apply. Subject to those rights, the terms of an accepted quotation, proposal or agreement apply where they differ from this policy.
When a refund may be provided
A full or partial refund may be provided if:
- a duplicate or incorrect payment was made;
- CapeFrisco cannot provide a service for which payment has already been received; or
- an unused amount remains after an agreed cancellation.
Development deposits
If a development project is cancelled after work has begun, CapeFrisco will take account of the value of work completed up to the effective date of cancellation and external costs incurred with the customer’s approval. Any remaining balance may be refunded or credited to the customer’s account.
No refund is normally provided for work already completed and accepted.
Hosting and recurring services
Payments applied to a current service period are not automatically refundable. Following an agreed cancellation, CapeFrisco may refund or credit an unused prepaid portion, taking account of the applicable notice period, the remaining service period and the accepted quotation, proposal or agreement.
Requesting a refund
A request must be sent to info@capefrisco.com and include the customer’s name, the invoice or payment reference, the payment date and amount, and the reason for the request. CapeFrisco may request further information reasonably required to consider it.
Refund processing
An approved refund will normally be returned through the original payment method. Depending on the payment provider and the customer’s bank, the funds may take up to ten business days to appear after the refund has been processed.