Effective date: 16 July 2026
This Privacy Policy explains how CapeFrisco cc (“CapeFrisco”, “we” or “us”) handles personal information collected through this website and in the course of responding to enquiries and providing services.
Information we collect
We may collect names, company and contact details, information submitted through website forms, project requirements and correspondence, and quotation, billing and transaction information. The website and its service providers may also process technical information such as IP addresses, browser information and request timestamps.
Information submitted through the website is provided voluntarily. Required form fields must, however, be completed if you want us to respond to an enquiry or assess a project request. We may request further information when needed to enter into an agreement, provide a service, process a payment or issue an invoice.
How we use your information
We use personal information to respond to enquiries, prepare proposals, provide and support services, administer projects and accounts, process and reconcile payments, maintain business records, and protect our systems. We may also send service-related messages and occasional marketing communications. Marketing messages will provide a way to opt out.
Payment information
Payments may be processed by third-party payment service providers. CapeFrisco does not receive or store customers’ full card numbers or card security codes. Payment providers may give us transaction references, payment status, amount, customer contact details, and limited masked or tokenised payment information.
Disclosure of information
We may disclose information to payment processors, hosting and cloud providers, email and technical-service providers, and professional advisers where this is needed to operate our business or provide an agreed service. Some service providers may process information outside South Africa. We do not sell personal information.
Security and retention
We use reasonable administrative and technical safeguards to protect personal information. Information is retained for as long as reasonably needed to provide services, maintain business records or resolve disputes.
Access and correction
You may ask whether we hold personal information about you and request access to or correction of that information. You may also request deletion or object to marketing communications. We may verify your identity before processing a request, and some records may be retained for contractual, operational or regulatory purposes.
You may also submit a complaint to the South African Information Regulator.
Privacy enquiries
For privacy questions or requests, contact CapeFrisco at info@capefrisco.com.